Refund

Refund Policy

For Simplemodern customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to simplemodervr.shop.

Simplemodern: refund timing
For Simplemodern customers at simplemodervr.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Simplemodern customers should know about order problems
For purchases made through simplemodervr.shop, Simplemodern applies the following guidance on order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Simplemodern on exceptions
Simplemodern publishes this exceptions guidance for customers using simplemodervr.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from Simplemodern on condition of returns
For Simplemodern customers at simplemodervr.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from Simplemodern on eligibility
For Simplemodern customers at simplemodervr.shop, this section explains eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Simplemodern handles starting a request
For purchases made through simplemodervr.shop, Simplemodern applies the following guidance on starting a request. A return or exchange begins when you, contact us at Support@Simplemodervr.shop before sending the item. Once the request is approved, Simplemodern will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

support at Simplemodern
For Simplemodern customers at simplemodervr.shop, this section explains support. For return or exchange assistance, contact Support@Simplemodervr.shop or 802-377-7349.

Merchant Information
Business name: Simplemodern
Brand name: Simplemodern
Email: Support@Simplemodervr.shop
Phone: 802-377-7349
Physical address: 23 Goodwood Ln, Dorset, Vermont, 05251, United States